Dear players,

in case the Coins you bought have not been transferred to your account, please contact our support.

So we can offer you the best and quickest help possible, please help us by providing us with the following information:

We ALWAYS need to know:

1. Your user number (also called user ID). Please check your Profile!
2. The game and server you are refering to (i.e. www.molehillempire.com, Server 1, or www.kapilands.com, Server 2)



Please also let us know the following details for the respective payment systems:

Bank transfer
----------------

- Bank account holder
- Reason for transfer
- Date of transfer


Paypal
----------------

- Transaction number
- The e-mail address your paypal account is registered with.

If Paypal payments are not credited immediately, the reason can be:

- Your Paypal account has not been verified yet
- The Coins will arrive on your account, once Paypal has deducted the money from your bank account and transferred to us. This may sometimes take a few days.


ClickandBuy
----------------

- Exact time and date
- Amount of euros transferred and User ID
- Click & Buy User & transaction number



Micropayment (Call2Pay) Phone Payment
----------------

- exact time and date of call
- Telephone number called from

In case the call hasn't been registered in our system, please contact the Micropayment support:

https://www.micropayment.de/?page=service-contact

Support via Messenger:

icq
262-694-660

Skype
support-micropayment

MSN
info@micropayment.de


Paysafecard
---------
- Generally the money is booked backed onto your paysafe-card after an unsuccessful transaction. If that is not the case, please contact the Paysafe Support:

UK:
http://www.paysafecard.com/uk/personal/contact-us/

FR:
http://www.paysafecard.com/fr/prive/contact/

NL:
http://www.paysafecard.com/nl/prive/contact/

Alle other available countries: www.paysafecard.com


Wallie-Card
-----------

- Please visit the Wallie-Homepage to see if the money has indeed been taken from your Wallie-Card. Simply enter the code on the HP.

here's a link to all available Wallie-Sites:
----------------------------------------------------------
http://www.wallie.com

Here a few local sites:

DE:
http://www.wallie.de

NL:
http://www.wallie.nl

UK:
http://www.wallie.co.uk

Should the money have really been taken from your card, but the Coins are not on your account, please contact the wallie-support directly.


DE:

http://www.wallie.de/problems.php

NL:
http://www.wallie.nl/problems.php

UK:
http://www.wallie.co.uk/problems.php

etc.


Allopass
-------------------

- Please contact the Allopass service directly. Unfortunately we cannot trace back the payments ourselves, here. You can reach their support-team under the e-mail-address: contact@allopass.com

Please give them the following data

- The key word Allopass has given you, to receive your access code (for example: ALL, CODE, or PASS)
- The access code you have used
- your own phone number
- your telephone provider
- the date/time you made your purchase

The Allopass support will take care of your support-request as quickly as possible!

Contraband (NL) Telefon-Payment
---------------------
- Your phone-number
- Date and time of your call